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FAQ – Multi-User (Institutions)

Who is Nibity?

We are a smart, simple and secure online transcription service powered by Way With Words (Pty) Ltd, a registered company in South Africa.

How does a multi-user account work?

Multi-user accounts are created and controlled by an administrator. The administrator can add or remove users and purchase credits. Credits can either be allocated to individual users or kept as a shared pool that all users are able to access. Contact us at for a detailed quotation for your business, company, university, or other organisation.

How do users from a multi-user account upload their files?

Users navigate to and sign in using the details sent to them when an administrator registers them. Then they just add their files and upload!

What file types do you accept?

We accept most popular audio or video file types, up to 2GB per file.

Will you type the whole file the users upload?

Yes, the full length of the file your users upload to us will be typed.

How will the transcripts look?

Transcripts are produced in a standard transcript format as a Microsoft Word document (.docx). Two timestamps per page are included.

Do you type sounds?

Mouth noises, uhms, aahs and sounds on the audio are not typed or indicated in the transcript.

How are speakers on the recording labelled?

If the audio contains 1 to 3 speakers, these are labelled as SP1, SP2 and SP3 or will be labeled as instructed. If the audio contains 4 or more speakers, these are all labelled as SP.

What if the audio quality is poor?

Our transcribers will try and catch as much of the speech as is possible and will indicate words or phrases they can’t hear with tags such as [inaudible] and [?]. The transcript produced will be commensurate with the sound quality.

How much do you charge?

We have a single standard rate per audio or video minute with no extra charges for anything. Discounted packages can also be purchased through your account in amounts of 5 hours, 10 hours or 25 hours. These credits are valid for one year.

What payment methods do you accept?

Payment can be made with a credit/debit card, via PayPal or bank transfer.

Will we receive an invoice?

Yes, you will receive this upon receipt of payment or a purchase order number.

Who processes the users’ work?

We have a professional, dedicated team of transcribers standing by to do their work. We do not use automated software.

When will the transcripts be ready?

Nibity aims for an ideal turnaround time of 24 hours for audio or video orders of 30 minutes or less; 48 hours for audio or video orders of 60 mins or less, and so on. Longer jobs, or during times of high volumes, the date of delivery might be adjusted, although this will be displayed on checkout. Any delays in turnaround will be communicated to users.

How will the users know when their transcripts are ready?

When the transcripts are completed, your users will receive a notification email to collect their transcript.