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Frequently Asked Questions

Single-user account questions

We are a smart, simple and secure online transcription service powered by Way With Words SA (Pty) Ltd, a registered company in South Africa.

Upload your files to see an instant cost calculation or use the calculator on the home page to insert total minutes and get a quote.

Click on "Create Account" to register your details. Choose which account type you prefer: Single-user or Group-user. Save your details by clicking "Register".

Sign in to your account and use the Upload Files tab to browse for files, drop a link, or upload straight from Dropbox.

We accept most popular audio or video file types, up to 2GB per file.

Yes, the full length of the file you upload to nibity.com will be typed.

Transcripts are produced in a standard format as a Microsoft Word document (.docx). Two timestamps per page are included. If you require a custom transcript please contact us about your request.

Utterances, uhms, aahs and sounds on the audio are not transcribed or indicated in the transcript.

If the audio contains 1 to 3 speakers, these are labelled as SP1, SP2 and SP3. Users can also specify their own labels for up to 3 speakers. If the audio contains 4 or more speakers, these are all labelled as SP, no differentiation.

Our transcribers will type as much of the speech as possible. Words or phrases that are unclear are tagged as [inaudible] or [?].

We have a single standard rate per audio or video minute with no extra charges. Discounted packages can also be purchased. Package credits are valid for one year.

After you upload your file, you will be re-directed to our payment gateway to pay for your order. Users who have purchased a package will have the option to immediately check out with credits.

Payment can be made with a credit/debit card, PayPal or PayFast.

Yes, you will receive this upon payment.

We have a professional, dedicated team of transcribers standing by to do your work. We do not use automated software to transcribe your work.

Nibity aims for an ideal turnaround time of 24 hours for audio or video orders of 30 minutes or less; 48 hours for audio or video orders of 60 minutes or less, and so on. Longer jobs, or during periods of high volume, the date of delivery might be adjusted, although this will be displayed when checking out. Any delays in turnaround will be communicated to users.

We will send you an automated email when the transcript is complete. Log in to your Nibity account and download the transcript.

Multi-user account questions

We are a smart, simple and secure online transcription service powered by Way With Words (Pty) Ltd, a registered company in South Africa.

Multi-user accounts are created and controlled by your administrator. The administrator can add or remove users and purchase credits. Credits can either be allocated to individual users or kept as a shared pool that all users are able to access. Contact us at info@nibity.com for a detailed quotation for your business, company, university, or other organisation.

Users navigate to nibity.com and sign in using the details sent to them when an administrator registers them. Then they just add their files and upload.

We accept most popular audio or video file types, up to 2GB per file.

Yes, the full length of the file(s) users upload to nibity.com will be typed.

Transcripts are produced in a standard format as a Microsoft Word document (.docx). Two timestamps per page are included. If you require a custom transcript please contact us about your request.

Mouth noises, uhms, aahs and sounds on the audio are not typed or indicated in the transcript.

If the audio contains 1 to 3 speakers, these are labelled as SP1, SP2 and SP3. Users can also specify their own labels for up to 3 speakers. If the audio contains 4 or more speakers, these are labelled as SP.

Our transcribers will type as much of the speech as possible. Words or phrases that are unclear are tagged as [inaudible] or [?].

We have a single standard rate per audio or video minute with no extra charges. Discounted packages can also be purchased. Package credits are valid for one year.

Payment can be made with a credit/debit card, PayPal or PayFast. Organisations are welcome to provide purchase orders.

Yes, you will receive this upon payment.

We have a professional, dedicated team of transcribers standing by to do your work. We do not use automated software to transcribe your work.

Nibity aims for an ideal turnaround time of 24 hours for audio or video orders of 30 minutes or less; 48 hours for audio or video orders of 60 mins or less, and so on. Longer jobs, or during times of high volumes, the date of delivery might be adjusted, although this will be displayed on check out. Any delays in turnaround will be communicated to users.

We will send you an automated email when the transcript is complete. Log in to your Nibity account and download the transcript.