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FAQ – Single User (Individuals & Small Business)

Who is Nibity?

We are a smart, simple and secure online transcription service powered by Way With Words (Pty) Ltd, a registered company in South Africa.

Company Registration: 2001/015436/07
VAT No: 4010198705

How do I get a quote?

Upload your files to see an instant cost calculation or use the calculator on the home page to insert total minutes and get a quote.

How do I use Nibity?

Register an account on, upload your audio or video files, see the cost and pay for your order. When the work is ready, you can download the transcripts from your user account within 30 days. Purchase one of our discounted packages and pay for your order with these credits instead.

How do I upload my files?

Sign in to your account and use the Upload Files tab to browse for files, drop a link, or upload straight from Dropbox.

What file types do you accept?

We accept most popular audio or video file types, up to 2GB per file.

Will you type the whole file I upload?

Yes, the full length of the file you upload to will be typed.

How will my transcript look?

Transcripts are produced in a standard transcript format as a Microsoft Word document (.docx). Two timestamps per page are included.

Do you type sounds?

Mouth noises, uhms, aahs and sounds on the audio are not typed or indicated in the transcript.

How are speakers on my recording labelled?

If the audio contains 1 to 3 speakers, these are labelled as SP1, SP2 and SP3. Users can also specify their own labels for up to 3 speakers. If the audio contains 4 or more speakers, these are labelled as SP.

What if my audio quality is poor?

Our transcribers will try and catch as much of the speech as is possible and will indicate words or phrases they can’t hear with tags such as [inaudible] and [?]. The transcript produced will be commensurate with the sound quality.

How much do you charge?

We have a single standard rate per audio or video minute with no extra charges for anything. Discounted packages can also be purchased through your account in amounts of 5 hours, 10 hours or 25 hours. These credits are valid for one year.

How do I pay?

After you upload your file, you will be re-directed to our payment gateway to pay for your order. Users with valid credits in their account can simply check out with these.

What payment methods do you accept?

Payment can be made with a credit/debit card or via PayPal.

Will I receive an invoice?

Yes, you will receive this upon payment.

Who processes my work?

We have a professional, dedicated team of transcribers standing by to do your work. We do not use automated software to transcribe your work.

When will my transcript be ready?

Nibity aims for an ideal turnaround time of 24 hours for audio or video orders of 30 minutes or less; 48 hours for audio or video orders of 60 mins or less, and so on. Longer jobs, or during times of high volumes, the date of delivery might be adjusted, although this will be displayed on checkout. Any delays in turnaround will be communicated to users.

How will I know my transcript is ready?

We will send you an email when the transcript is complete. Log in to your Nibity account and download the transcript.